Privacy Policy
1. Who We Are and What We Provide
Don't Worry Portland (operating as Altair Partners LLC) provides complete AI-powered telephone systems as a one-time purchase. We don't charge monthly subscriptions. For a one-time fee, we provide and install:
Complete Source Code
Full ownership of all system code with unlimited customization rights.
Full Installation
We install and configure everything from A to Z on your server.
AI Phone Assistant
Robot that answers calls, provides menu options, and handles inquiries.
Booking Integration
Direct calendar scheduling from incoming phone calls.
Caller Recognition
Identifies callers and provides personalized responses.
Appointment Reminders
Automated calls to confirm appointments and reduce no-shows.
Multi-Office Routing
Routes calls to different locations or departments.
Telephony Integration
Connection to phone services (Twilio, etc.) and full configuration.
2. Our Service: Complete Installation
2.1 Data We Collect
We only collect data necessary to complete your purchase and provide installation services:
- Purchase Information: Name, email, billing address, phone number (for order confirmation and setup).
- Setup Information: Server access details (for installation), business preferences, call routing requirements.
- Payment Data: Processed 100% through Shopify Payments. We never see your credit card details.
- Communication: Support emails for installation and configuration.
- NO CALL DATA: We do not collect, store, or have access to any phone call recordings, transcripts, or caller information processed by your system after installation is complete.
2.2 Server Recommendations
For optimal performance of your AI phone system, we recommend using a dedicated server. This ensures smooth operation and call quality. We provide guidance on server selection based on your specific needs.
2.3 Our Installation Process
Our complete installation service includes:
- Full System Setup: We install the operating system, dependencies, and the AI phone system
- Telephony Integration: Connection and configuration of phone services
- AI Customization: Programming of AI responses and call flows specific to your business
- Thorough Testing: Complete system testing before handover
- Training & Documentation: Guidance on using and maintaining your system
3. Legal Compliance Considerations
Important Legal Note: While we make every effort to build our systems with legal compliance in mind, the ultimate responsibility for using any phone system legally rests with the system operator. This includes:
- Complying with telemarketing laws (TCPA) and Do-Not-Call regulations
- Following call recording consent laws (one-party/all-party consent)
- Protecting caller data in accordance with privacy laws (GDPR, CCPA, etc.)
- Using the system ethically and legally
We design our systems to support legal compliance, but we cannot guarantee that your specific use will be compliant with all laws. If you have questions about the legal aspects of using an AI phone system, we recommend consulting with a qualified attorney.
4. Our Commitment to Your Privacy
We take your privacy seriously:
- Minimal Data Collection: We only collect what's necessary for your purchase and installation
- Secure Processing: All payments are handled by Shopify's secure systems
- No Hidden Tracking: We don't use analytics trackers, advertising pixels, or surveillance tools
- Transparent Practices: We're clear about what we do and don't do with your information
5. Data Sharing Practices
We do not sell or trade your personal information. Limited sharing occurs only with:
- Shopify: For secure payment processing only
- Service Providers: Only when necessary to complete your installation (e.g., domain registration if needed)
- Legal Requirements: If required by law or to protect our rights
6. Your Rights and Choices
You have rights regarding your personal information:
- Access to what information we have about you
- Correction of inaccurate information
- Deletion of certain information (except records we're legally required to keep)
- Opting out of marketing communications (though we don't do marketing emails)
7. Contact Information
For privacy questions or to exercise your rights:
Don't Worry Portland (Altair Partners LLC)
Email: support@altairpartner.com
Phone: (503) 444-8881
Portland, Oregon
8. Policy Updates
We may update this policy as our services evolve. The "Effective Date" at the top shows when changes were made. We encourage periodic review of this policy.
Terms of Service
1. Agreement Overview
These Terms of Service ("Terms") govern your purchase and use of the complete AI-powered telephone system ("System") from Don't Worry Portland (operated by Altair Partners LLC).
Our Value Proposition: Freedom from Subscriptions
Unlike competitors who charge monthly fees forever, we provide a complete system for a one-time fee. You own it outright.
2. What You're Purchasing
2.1 Complete System Delivery
Your purchase includes:
Full Source Code Ownership
Complete, customizable codebase with no hidden components.
Complete Installation
We install and configure everything on your server.
AI Call Answering System
Robot that answers calls 24/7 with customizable menus and responses.
Booking System Integration
Schedules appointments directly from phone calls.
Caller Recognition
Identifies callers for personalized service.
Appointment Reminders
Automated confirmation calls to reduce missed appointments.
Multi-Location Routing
Routes calls to different offices or team members.
Question Answering
AI that answers common questions about your business.
2.2 Our Installation Service
2.3 What We Do NOT Provide
Important Limitations:
- We are NOT a telecommunications carrier (we don't provide phone numbers or minutes)
- We are NOT responsible for ongoing server costs or maintenance (unless separately agreed)
- We are NOT providing legal compliance services
- We are NOT offering a subscription service - one payment completes the transaction
3. Purchase and Service Terms
3.1 One-Time Payment
Payment Model: Single payment for complete system and installation.
Payment Processing: Through Shopify's secure payment system.
What You Receive: A fully installed AI phone system on your server.
3.2 Refund Policy
Refund Policy: Due to the nature of our service (immediate work begins on your custom system), we have a limited refund policy.
- If cancellation occurs before installation work begins, a full refund may be available
- Once installation work has started, refunds are prorated based on work completed
- After system delivery and installation completion, no refunds are provided as you have received the complete service
Contact us at support@altairpartner.com with any questions about our refund policy.
4. Legal Responsibilities and Compliance
Important Legal Information: We build our systems with legal considerations in mind, but ultimately, you are responsible for using your phone system legally. This includes:
- Telemarketing Compliance: Following TCPA regulations, honoring Do-Not-Call lists, and obtaining proper consent for automated calls
- Call Recording Laws: Complying with one-party/all-party consent laws in your jurisdiction
- Data Protection: Protecting caller data according to applicable privacy laws
- Ethical Use: Not using the system for spam, harassment, fraud, or illegal activities
We make every effort to provide systems that support legal compliance, but we cannot guarantee that your specific use will comply with all laws. If you have legal questions, consult with an attorney.
5. Ownership and Rights
You Own: A perpetual right to use the installed system for your business.
We Own: The underlying intellectual property and source code.
You CAN: Use, modify, and customize the system for your business needs.
You CANNOT: Resell, redistribute, or use to create a competing service.
6. Limitation of Liability
Liability Limitations:
- Our maximum liability is limited to your purchase price
- We are not liable for legal fines or lawsuits resulting from your use of the system
- We are not liable for business losses or interruptions
- We are not liable for issues with third-party services (telephony providers, etc.)
- We are not liable for server issues or data loss on your infrastructure
7. Service Warranties
The system is provided "as installed" with the following understanding:
- We warrant that the installation will be completed professionally
- We warrant that the system will be functional upon handover
- We do not warrant 100% uptime or perfect AI accuracy
- We do not warrant compatibility with all future server or software changes
8. Support and Maintenance
Included Support: Installation support and basic configuration guidance.
Optional Support: Ongoing support packages available separately.
Your Responsibility: Server maintenance, updates, and ongoing system management after handover.
9. Governing Law and Dispute Resolution
Governing Law: Oregon law applies to these Terms.
Dispute Resolution: We prefer to resolve issues directly. Contact us first at support@altairpartner.com.
Formal Disputes: Any unresolved disputes will be handled in Portland, Oregon.
10. Contact Information
Don't Worry Portland
(Operated by Altair Partners LLC)
Email: support@altairpartner.com
Phone: (503) 444-8881
Portland, Oregon
Acceptance of Terms: By purchasing our system, you acknowledge that:
- You understand this is a one-time purchase, not a subscription
- You understand we provide complete installation services
- You understand your responsibilities for legal compliance
- You agree to these Terms of Service
- You understand our liability is limited as described above